Privacy Policy
Last Updated: December 23, 2025
Transcend Mechanics, LLC ("Company", "we", "our", or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, and disclose personal data about you when providing services to you through our website deFlex (the “Site”), our marketing activities, including marketing emails, trade shows, seminars/webinars and other in-person and online events, and services that link to this policy (collectively with the Site, our "Services") and our practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
· Through the Services.
· In communications, including email, and other electronic messages, between you and the Services.
It does not apply to information collected by:
· Us through any other means, including on any other website operated by Company or any third party that does not link to this policy;
· Us if you are a customer (including customers with a free trial period) and have entered into a separate agreement with us, as the terms of that agreement will specify our privacy practices for our customers; or
· Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.
We may provide additional or different privacy policies that are specific to certain features, services, or activities.
Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By interacting with our Services or providing us with your information, you agree to the collection, use, and sharing of your information as described in this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes as described here is deemed to be acceptance of those changes, so please check the policy periodically for updates.
Children's and Minors' Data
Our Services are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information.
The Personal Data That We Collect or Process
"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address, social media handle, or any other identifier we may use to contact you online or offline.
The types and categories of personal data we collect or process may include:
· Contact information, including name, address (such as home address, work address, or other address), email address, phone number, and other contact information you provide us.
· Account information, including your email address and authentication credentials used to create and secure your account. You may also choose to register or sign in using third-party authentication providers (such as Google), in which case we receive your name and email address from that provider.
· Demographic information, including your age, gender, income level, education, or family or marital status, which would be collected via surveys or questionnaires completed by you, and such information would be collected with your consent.
· Location information, including general geographic location such as country, state or province, or city.
· Device information, including your IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device information.
· Content and information you elect to provide in any communications you make through the Services or emails, chats, or other communications sent to us.
We also collect:
· Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
· Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time); information or items that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.
If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.
How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information about you when you interact with our Services, such as when you make a request, contact us (via in person conversations, email, postal mail, phone, or other electronic messages), participate in surveys, attend a webinar or seminar, or complete a webform on our Site.
Automatically Through Our Services
As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services features that you access and use.
We may use these automatic collection technologies to collect information about your online activities over time and across third-party sites or other online services (behavioral tracking).
Using automatic collection technologies helps us to improve our Services and to deliver a better and more personalized experience.
The technologies we use for this automatic data collection may include:
· Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by activating the appropriate setting on your browser or device. However, if you select this setting, you may be unable to access certain features of the Services.
· Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those parts or opened an email and for other related statistics (for example, recording the popularity of certain content and verifying system and server integrity).
When you interact with the Services, there are third parties that may use automatic collection technologies to collect information about your or your device. These third parties may include:
· Advertisers, ad networks, and ad servers.
· Analytics companies.
· Your device manufacturer.
· Your internet or mobile service provider.
These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time and across different websites, apps, platforms, and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
From Business Partners and Service Providers
We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, we may obtain information about you from service providers that we engage to perform services on our behalf, such as email platform providers, content delivery services, promotions services, analytics, security and anti-fraud services, and data brokers. We also may receive personal data from business partners that we engage to share consumer information with us, including your personal preferences and demographic information such as age, gender, and income level so that we can better provide you with a personalized experience, including personalized content/offers/and services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal data, to:
· Provide you with the Services and any contents, features, or information that we make available through the Services.
· Fulfill any other purpose for which you provide it.
· Improve our Services, including by analyzing your information and creating aggregated data derived from your information) to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them. Our analysis may include the use of technology like machine learning and large language models, which may include training these models or sharing with third parties for model training.
· Promote our Services, business, and offerings by publishing advertising on our own Services and by placing ads on third parties' services. We may use your information to model, segment, target, offer, market, and advertise our Services.
· Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
· Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
· Respond to inquiries we receive from you.
· In any other way we may describe when you provide the information.
· For any other purpose with your consent.
The usage information we collect, whether connected to your personal data or not, helps us improve our Services and deliver a better and more personalized experience by enabling us to:
· Estimate our audience sizes and usage patterns.
· Store information about your preferences, allowing us to customize the Services according to your individual needs and interests.
· Speed up your searches.
· Recognize you when you return to our Services.
We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data or contact us at [email protected]. For more information, see Your Rights and Choices About Your Information.
We may use location information we collect to adjust our sales and marketing presence in a certain location or geographical area.
Who We Disclose Your Information To
We may disclose aggregated information about our users of our Services, and information that does not identify any individual, without restriction.
We may also disclose personal data that we collect or you provide as described in this privacy policy:
· To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.
· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Transcend Mechanics LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Transcend Mechanics LLC is among the assets transferred.
· To fulfill the purpose for which you provide it. For example, if you provide us with contact information, such as an email address to use the "Request [Case Study or White Paper Title]" feature of our Services, we will transmit the requested information to the contact information, e.g., email address, that you provide. If you supply another person’s email address, you confirm that you have permission from such person to submit the request.
· For any other purpose disclosed by us when you provide the information.
· With your consent.
We may also disclose your personal data:
· To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
· To enforce or apply our Site terms of use.
· If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our customers, users of our Services, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
The categories of personal data we may disclose include:
· Account information.
· Contact information.
· Demographic information.
· Location information, including general geographic location.
· Device information.
· Content and information you elect to provide to us.
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live, and depending on what laws are applicable to the Company.
Advertising, marketing, cookies, and other tracking technologies choices:
· Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. You can choose whether or not to allow the Services to collect information through other tracking technologies by selecting Opt-Out. If you disable or refuse cookies or similar tracking files, some Services features may be inaccessible or not function properly. Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the DNT signal, our Services may not respond to all browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described in this policy.
· Promotions by the Company. If you do not wish us to use your information to promote our own or third parties' products or services, you can opt out by selecting the “OPT-OUT FROM PROMOTIONS AND ADVERTISING” box when presented in a webform, survey, or other communication provided to you.
· Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target audience preferences, you can opt out by selecting the “OPT-OUT FROM PROMOTIONS AND ADVERTISING” box when presented in a webform, survey, or other communication provided to you.
How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. Passwords are cryptographically hashed using industry-standard algorithms and are never stored or accessible in plaintext form. However, no website, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk.
The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access.
How We Retain Your Personal Data
We keep the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described or for as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means that we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal data. At the end of the retention period, personal data will be deleted, destroyed, or deidentified.
Changes to Our Privacy Policy
We may update this policy from time to time, and we will provide notice of any such changes to the policy as required by law. The date the privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the "last updated" date and posting the updated policy on the Services. We may email or otherwise communicate reminders about this policy, but you should check our Services periodically to see the current policy and any changes we have made to it.
Contact Information
To ask questions or comment about this privacy policy or our privacy practices, contact us at:
[email protected] or Transcend Mechanics, PO Box 13, Milford, CT 06460
